Shipping & Returns
Every order ships direct from the manufacturer. Here is how delivery and returns work for each brand we carry.
Last updated October 25, 2026
How shipping works
Restaurant Furniture .ORG is an authorized dealer. Your furniture ships direct from the manufacturer’s U.S. warehouse to your address, by parcel carrier (UPS/FedEx) for smaller items and by LTL freight for larger items and full orders. We do not offer local pickup or will-call; our Phoenix address is a corporate office.
- Freight is quoted before your order is final. The cost depends on the brand, your address, order size and delivery options, and it is invoiced separately.
- In-stock items typically ship within 3–7 business days. Made-to-order and large orders take longer; we confirm timing on your quote.
- Delivery is curbside to a business address. Liftgate, residential and inside delivery are available on request at extra cost.
- We ship to the contiguous United States. A physical street address is required (no P.O. boxes). Alaska, Hawaii, Puerto Rico and Canada: contact us for a quote.
- Freight carriers call ahead to schedule delivery. If no one is available, carriers charge redelivery fees, and changing the address after an order ships adds carrier fees.
Brands at a glance
| Brand | Ships from | Returns | Restocking fee | Not returnable |
|---|---|---|---|---|
| ERP / Everyday Restaurant Furniture | ERF warehouse, Atlanta, GA | Written authorization required before return | 25% minimum, plus return freight | Clearance, used, special-order items |
| Flash Furniture | Nearest of 3 Flash U.S. warehouses (some items ship from the factory) | Within 30 days, unopened and unassembled, with return authorization | 35%, plus return shipping | Drop-ship items, custom/embroidered items, assembled items |
| sohoConcept | sohoConcept U.S. warehouse | Unused, undamaged, in original packaging; subject to inspection | 30%, plus return shipping; original shipping not refunded | Used or damaged items, items not in original packaging |
| Bend Goods | Bend Goods warehouse, Lancaster, CA | With return authorization (RMA) | 20%, plus return shipping | Custom orders, including custom colors |
ERP / Everyday Restaurant Furniture (ERF)
Shipping
- Ships from ERF’s warehouse in Atlanta, Georgia, within the continental U.S.
- Freight quotes are for a regular business address with no liftgate. Liftgate and other services are quoted on request.
Returns
- No item can be returned without prior written authorization.
- Approved returns carry a restocking and handling fee of at least 25%; the exact fee is set when the return is authorized.
- Returns ship back freight prepaid, in the original packaging.
- Used items, special orders and clearance items (final sale: no returns, exchanges, refunds or warranty) cannot be returned.
Warranty
One year against structural defects under normal use, from the invoice date. Normal wear and tear, misuse, modification and improper installation are not covered.
Source: ERF Terms of Sale
Flash Furniture
Shipping
- Ships from the closest of Flash Furniture’s three U.S. warehouses; some items ship directly from the factory.
- Many items arrive “ready to assemble,” with instructions and hardware included.
- If the freight carrier cannot reach you to schedule delivery within 48 hours, the order is returned and treated as a standard return.
Returns
- Returns are accepted within 30 days of purchase on items that are unopened and unassembled, unless the product page says otherwise.
- A return authorization is required, and the item must arrive back within 10 days of authorization.
- All returns carry a 35% restocking fee plus return shipping.
- Not returnable: drop-ship items, custom items (embroidered or custom upholstery) and anything that has been assembled.
Warranty
Covered by the Flash Furniture Limited Warranty.
sohoConcept
Shipping
- Ships from sohoConcept’s U.S. warehouse. Freight is not included in the product price and is quoted for your order.
- Some items have longer lead times (four weeks or more); we confirm timing before you order.
- Colors and finishes can vary slightly between production runs.
Returns
- Returns must be unused, undamaged and in the original packaging, and are inspected on arrival.
- Eligible returns carry a 30% restocking fee, and you pay return shipping.
- Original shipping charges are not refunded; refunds cover the cost of the goods only.
Source: sohoConcept Terms and Conditions
Bend Goods
Shipping
- Ships from Bend Goods’ warehouse in Lancaster, California, within the continental U.S.
- In-stock items leave the warehouse within 1–2 business days by UPS/FedEx; larger pieces ship by freight, quoted for your order.
- Items that are not in stock are made to order and typically ship in 30–90 days; we confirm timing before you order.
Returns
- Every return or exchange needs a return authorization (RMA).
- All returns carry a 20% restocking fee plus return shipping, whatever the reason.
- Custom orders, including custom powder-coat colors, cannot be canceled or returned.
- Each piece is hand-crafted; minor blemishes are normal and are not considered defects.
Warranty
Covers manufacturing defects in the metal components.
Inspect your delivery
Inspect every item when it arrives, before the driver leaves. If you see damage or a shortage, note it on the delivery receipt and take photos before signing. Without that note, the carrier and manufacturer can deny a claim.
Damaged, missing or defective items
Contact us within 48 hours of delivery with your order number and photos. Manufacturers set short claim windows (ERF allows only 3 days), so reporting quickly lets us file for a replacement, repair or refund on your behalf.
How to start a return
- Contact us first. Every return needs a return authorization from us and the manufacturer; items sent back without one may be refused.
- The brand rules above apply: restocking fees, return shipping and items that cannot be returned.
- Refunds go to your original payment method after the manufacturer receives and inspects the return.
Need help?
Email restaurantfurnitureorg@gmail.com or call (602) 844-4085 and we’ll walk you through it.
Questions? We’re here to help.
Wholesale commercial restaurant furniture, shipped by freight to restaurants nationwide.